Cancellation policy

We kindly ask our customers to be aware that chargebacks must be overturned if they are initiated before the designated pre-order period has concluded. If a chargeback is filed prior to the end of this period, we reserve the right to cancel the associated order and take any necessary further action to address the matter.

Additionally, please note that the shipping and fulfillment process may take approximately 4 to 8 weeks for all products to be fully received. Delivery times may vary due to factors such as carrier delays, customs processing, or other unforeseen circumstances.

To ensure a smooth and satisfactory experience, we strongly encourage customers to reach out to us directly with any concerns, questions, or issues before considering a chargeback. Our dedicated customer support team is readily available to assist you and provide the necessary guidance to resolve any matters efficiently. Please feel free to contact us at [cole@imlivingsouls.com] for assistance.

We appreciate your understanding and cooperation.